At AnxietyPills.store, customer satisfaction is important to us. We aim to provide high-quality products and a reliable shopping experience. Please read our Refund & Returns Policy carefully before placing an order.
Returns
Due to the nature of the products we supply, we are generally unable to accept returns on items that have been delivered, unless:
- The item is damaged upon arrival.
- You receive the wrong product.
- The product is defective.
- Your order arrives incomplete due to our error.
For health, hygiene, and safety reasons, products that have been opened, used, or tampered with cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (where applicable)
Once reviewed, we will offer an appropriate solution, which may include a replacement or refund.
Refunds
If your refund request is approved, refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Refunds may be issued in the following situations:
- Incorrect item received
- Damaged or defective product
- Order cancelled before dispatch
- Item unavailable after purchase
- Other circumstances approved by our customer support team
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot usually be cancelled. If you wish to cancel an order, please contact us as soon as possible after placing it.
Non-Refundable Items
Refunds or returns cannot normally be accepted for:
- Opened products
- Used products
- Items damaged through misuse
- Products returned without prior authorisation
- Products returned for reasons unrelated to damage, defects, or our error
Delivery Issues
If your parcel is delayed, please allow sufficient time for the courier to complete delivery before contacting us.
If a parcel is confirmed as lost by the courier, we will investigate the matter and provide an appropriate resolution in accordance with our delivery policies.
How to Request a Refund
To request a refund or report an issue with your order, please contact our customer support team and include:
- Order number
- Full name
- Email address used for the order
- Description of the issue
- Supporting photographs (if applicable)
We aim to respond to all refund requests as quickly as possible.
Our Commitment
At AnxietyPills.store, we are committed to treating every customer fairly. Each refund or replacement request is reviewed individually to ensure a prompt and reasonable resolution.
If you have any questions regarding this policy, please contact our customer support team before placing your order.
